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Terms & Conditions That Protect Your Account

When you open an account with situs macau, you're entering an agreement that covers how we handle your deposits, withdrawals, account security, and what happens if a dispute…

Account ownership rulesWithdrawal verification processDispute resolution steps
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situs macau Terms & Conditions That Protect Your Account
REACH US ANYTIME

How to Get Help With Your Terms Questions

Live chat Available 24/7 in English and Indonesian.
Email support Send your terms question to [email protected].
Account settings You can view your full terms agreement in Account Settings > Legal Documents.
WE KEEP YOU SECURE

How We Handle Your Data, Cookies & Account Safety

Data encryption

All account data—your name, payment details, and activity—is encrypted using TLS 1.3.

Cookies & tracking

We use session cookies to keep you logged in and functional cookies to remember your display settings.

Account recovery

If your account is compromised, contact support immediately.

Withdrawal verification

Before we release funds, we verify your identity (photo ID match) and confirm the withdrawal address matches your registered payment…

Dispute & refund requests

If you believe a transaction is unauthorised or incorrect, open a dispute in Account Settings > Transaction History, or email…

Data retention & deletion

We keep transaction records for 36 months for regulatory purposes.

Your Questions About situs macau Terms & Conditions

No. One account per person. If we detect duplicate accounts linked to the same email, phone number, or payment method, we will close all but one and may forfeit any balance. This protects against fraud and is standard across the industry.

Go to the login page and click 'Forgot password'. We'll send a reset link to your registered email within 2 minutes. Click the link, set a new password, and log back in. If you can't access your email, contact support with proof of identity (photo ID).

No. Once a deposit is confirmed in your account, the payment is final. We cannot reverse it. If you accidentally deposited twice, contact support immediately with your transaction ID—we may move the duplicate to your account balance or initiate a return to your payment method.

After you request a withdrawal, we process it within 24 hours (approval usually takes 30–60 minutes). DANA, OVO, GoPay and QRIS payments appear in your e-wallet within seconds of approval. Bank transfers take 1–3 business days depending on your bank.

We store your name, email, phone number, date of birth, address (for identity verification), and payment method details. We do not store full credit-card numbers. All data is encrypted and retained for 36 months unless local law requires longer. You can request a data export anytime.

Yes. Go to Account Settings > Close Account, confirm your choice, and submit. Any remaining balance is returned to your registered payment method within 5 business days. Closed accounts cannot be reopened; you would need to create a new account if you return later.

Open Account Settings > Transaction History, find the transaction, and click 'Report as unauthorised'. Provide details (date, amount, reason). We investigate within 5 business days and notify you by email. Contact [email protected] if you need faster assistance or have additional evidence.

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