Your Legal Questions Answered
Your account remains active and your balance stays in your wallet indefinitely. You can return and withdraw any time. We do not expire accounts or charge dormancy fees where local law prohibits them.
We check your name against your ID document and confirm your payment method matches your registered profile. Verification takes under 24 hours. Large withdrawals may require additional proof of address.
Yes. Open your account, go to History, select a date range, and export as PDF. The report shows every deposit, wager and payout with exact timestamps and payment method used.
Contact our support team via live chat or email within 7 days of the transaction. We investigate payment reversals and replay errors. Response time is under 48 hours for most cases.
No. We receive a transaction token from your payment provider, not your card or wallet details. After the deposit clears, no payment credential is held on our servers.
We keep account records, transaction logs and verification documents for seven years after account closure, where local law requires it. You can request deletion of non-essential data sooner by contacting support.
Your account and transaction data is encrypted and hosted in secure data centres compliant with regional data residency rules. Access or eligibility depends on local law in your region.
